Shipping and Returns Policy

Shipping

Domestic Shipping

All U.S. orders qualify for free 2-day shipping and require a signature upon receipt. Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your orders. All domestic orders placed between December 18th - 20th will be shipped overnight free of charge.

We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.

Orders placed Monday – Friday before 3 PM EST will be processed that day and ship within one business day. Orders placed on Friday after 3 PM EST or over the weekend will be processed on the following Monday.

International Shipping

All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of checkout for your convenience. No additional fees will be due upon delivery. For high value orders, a representative from Irene Neuwirth will contact you to arrange delivery. All other orders will be shipped fully insured via DHL Express.

In placing an order, you authorize Irene Neuwirth to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for your item(s).

If you refuse a shipment from Irene Neuwirth, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Irene Neuwirth. This amount will be deducted from your merchandise refund. If you have any questions, please email us at services@ireneneuwirth.com or call us: +1 (310) 566-6660.

Ireneneuwirth.com does not process orders on weekends or holidays observed by the company. Ireneneuwirth.com will be closed on the following holidays:

New Year’s Day

President’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

New Year's Eve

Returns

All sales on ireneneuwirth.com are final. Our team is here to answer any questions you may have and are happy to assist you with your decision. We are available Monday – Friday, 9:30 AM PST – 5:30 PM PST at (310) 566-6660 or you may email us at services@ireneneuwirth.com. If you received a damaged or incorrect item, please email us within 24 hours of receipt.

If you purchased a piece from an outside retailer and would like to return or exchange it, please contact that retailer directly as we are only responsible for items purchased directly from ireneneuwirth.com.