Shipping and Returns Policy
All U.S. orders qualify for free 2-day shipping and require a signature upon receipt. Orders are typically processed within 24 hours of receipt. We will contact you via email if there are any issues with your orders.
We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.
Orders placed Monday – Friday before 3 PM PST will be processed that day and ship within one business day. Orders placed on Friday after 3 PM PST or over the weekend will be processed on the following Monday. Please note we will not be shipping orders on December 24, 25th and 31st or January 1st.
All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of checkout for your convenience. No additional fees will be due upon delivery. For high value orders, a representative from Irene Neuwirth will contact you to arrange delivery. All other orders will be shipped fully insured via DHL Express.
In placing an order, you authorize Irene Neuwirth to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual import fees for your item(s).
If you refuse a shipment from Irene Neuwirth, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Irene Neuwirth. This amount will be deducted from your merchandise refund. If you have any questions, please email us at email@example.com or call us: +1 (310) 566-6660.
Ireneneuwirth.com does not process orders on weekends or holidays observed by the company. Ireneneuwirth.com will be closed on the following holidays:
New Year’s Day
Day after Thanksgiving Day
New Year's Eve
We do not offer refunds on domestic orders. However, should you wish to make an exchange, we are pleased to assist you or offer you store credit. All international orders are final sale.
To initiate an exchange, please contact firstname.lastname@example.org within 48 hours of receipt. We will provide a prepaid shipping label and will assist in arranging pick up. Please title the subject of your email “EXCHANGE,” followed by the order number.
Returned packages must be received by us within 72 hours of initiation. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged.
Please note: all custom orders and special orders placed on ireneneuwirth.com are final sale.
If you received a damaged or incorrect item, please email us within 24 hours of receipt.
If you purchased a piece from an outside retailer and would like to initiate an exchange, please contact that retailer directly as we are only able to assist with orders placed directly on ireneneuwirth.com.
Our team is here to answer any questions you may have. We are available Monday – Friday, 9:30 AM PST – 5:30 PM PST at (310) 566-6660 or you may email us at email@example.com.